ORDERS AND SHIPPING POLICY

At Sand Paris, we strive to provide you with a smooth and efficient shopping experience. Below is all the information you need regarding orders and shipping:

Order Processing:

Once your order is placed, we will process it within 1-2 business days. You will receive a confirmation email with your order details once it has been successfully processed. Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Within Israel:

• Delivery within Israel typically takes between 3 to 5 business days.
• You will receive a tracking number as soon as your order is shipped, allowing you to track its progress until delivery.

International Shipping:

• For international orders, delivery generally takes between 10 to 14 business days, depending on your location.
• International shipments may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer.
• Please note that delivery times may vary depending on the shipping carrier and any customs delays.

Shipping Costs:

• Shipping costs will be calculated at checkout based on your location and the size of your order.
• Free shipping may be available for certain orders or promotions. Please check for any active shipping offers during checkout.

Order Tracking:

Once your order has been dispatched, you will receive a tracking number. This allows you to monitor the progress of your order from the moment it leaves our warehouse until it reaches your door.

Lost or Delayed Shipments:

While we work with trusted shipping partners to ensure timely delivery, delays can sometimes happen due to factors outside of our control (e.g., weather, customs processing). If your order is delayed or lost, please contact our customer service team, and we will assist you in tracking down the issue.

Shipping Restrictions:

Currently, we offer shipping to most international locations. If we are unable to ship to your country, please contact our customer service team for further assistance.

Changes to Orders:

Once an order is placed, we cannot modify the details (such as the shipping address or items) directly. If you notice an issue, please contact our customer service team immediately, and we will do our best to assist you before the order is shipped.

If you have any questions about shipping or need assistance, please don't hesitate to contact us. We’re here to help !